All the dote return details you need

Need to make a return? We've got you covered.

All the dote return details you need

What is dote’s return policy?

dote follows the retailer’s return policy, so you can return items via mail just like when you purchase items directly from an individual retailer. When you are viewing the product on dote, please read the specific retailer’s return policy to make sure there are no additional restrictions, such as sale or personalized items. 

Can I return purchases made on dote?

dote follows the retailer’s return policy. Your package should include the retailer’s return policy and you’ll need to return items via mail, just like when you purchase items directly from an individual retailer. Not all products can be returned (i.e. undergarments, customized items, and final sale items). You can start a return through your order history or contact customer support at hello@doteshopping.com so that we can help. 

How do I know what the return policy is for an item I want to buy on dote?

Easy! You can find the return policy for every item in the app right on the product page. Just click into the item, scroll down and tap the return policy section to review the retailer’s return policy for the item. Please make sure to check the return policy of an item before making a purchase. 

How do refunds work?

Once the retailer confirms that they’ve received your return and notify dote that your order is ready for a refund, we will process your refund. All refunds will be credited to your original form of payment. Remember that it may take up to 7 days for your refund to appear on your credit card statement. 

What is dote?

dote is the app where anyone can become a paid fashion creator! Share your fashion style to get followers and earn coins that you can use to buy items, exchange for cash or redeem for influencer prizes. 

Download dote now to inspire, earn, and shop. 

Check out other helpful articles and blog posts to learn more about dote:

Introducing dote

10 tips for becoming a dote creator

What is a dote creator?

Join dote on Instagram!

All the dote shipping details you need