Frequently Asked Questions
How does shopping on Dote work?
We want to make shopping from your phone easy. When you tap “BUY” for items you want, we place an order for you directly through the retailer offering the product. It’s that easy! Return policies and prices are exactly the same as what you’d find on the retailer website and all of our payment processing is completely secure. Think of us as your free personal shopper!
Why should I buy using Dote?
Dote solves the problem of having to manage accounts from multiple retailers and makes purchasing from your phone easy. Once you enter your payment and shipping details, they are securely saved so you never have to bother entering them again.
What happens once I place my order?
As soon as you place the order, Dote sends it directly to the retailer offering the product. We’re like a one-stop shop for all of your mobile shopping needs! In the rare event that an item is no longer available, we won’t charge you a thing and will suggest similar products you might like instead.
Do you accept international orders?
Right now, we only ship within the United States. We are working on expanding internationally and will let you know if and when that changes!
At what point is my credit card charged?
A "pending" or "processing" transaction will post on your account instantly after you place an order. The funds will officially leave your account once your package ships from the retailer.
How do I reach someone at Dote?
You can contact Dote from anywhere, anytime by emailing [email protected].
How do I know I’m getting the best price?
We guarantee that you are getting the very best price available on the retailers site. If somehow you are able to find the product at a price lower than what we charged you for it, let us know, and we’ll be happy to honor up to a $20 difference.
Is shopping on Dote secure? What happens to my card info?
Dote is partnering with Braintree Payment Solutions, a Validated Level 1 PCI DSS Compliant Service Provider. Your information is protected under the most secure level possible. You are in the very best hands.
What shows up on my credit card statement?
Any purchases made through Dote will show up on your credit card as “Dote Shopping.” If you ever have a question, please drop us a line at [email protected]. We are very responsive.
How do I return or exchange items?
It’s hard to know if somethings going to fit from a picture - we get it, the struggle is REAL. Fortunately you are subject to the same retailer return policies. The return policy should be right on the packaging with the items you’ve received from the retailer. If return instructions are not available with your package, go to Order History and select "Return" next to the item you'd like to send back. This will prompt the return instructions for the specific retailer to pop up!
If you have any issues at all or would like assistance, email us at [email protected] or fill out the below form and a Dote BFF will be in touch shortly.
Unfortunately, not all products can be returned and it’s easy to understand why - undergarments, customized items, or final sale items are all a no-go. Again, please follow the retailer's return policy for all return items.
When will I get my refund?
As soon as we have confirmation that the return has been accepted, we’ll refund you for your order! Please allow 3-4 weeks for a refund to be processed.
Please note that refunds can only be applied to your original payment method. That includes prepaid gift cards, so keep them in case you need to return your order :)
How do I cancel my order?
You can directly cancel an order within 30 minutes its placed on the app! Simply visit Order History and tap "Cancel."